FAQs
I have a question about my order, how can I contact you?
Tap our contact tab and leave us a message. We'll have one our service professionals reach out to you.
When will my order be shipped?
Please allow 3-4 days for your order to be shipped and received.
Where is my tracking number?
Your tracking number will be provided once your shipping label has been created. Your tracking information will update once it has been shipped. Your carrier will be updated as well.
If the product I want sells out, will there be a restock?
Some of our collections will be available in restock, however we also release limited edition collections that are only available once. If you'd like to stay up to on new product drops, please sign up for our newsletter and text community.
Is it safe to use my credit card on your site?
All transactions made on this site are secure. Nuance District provides SSL encryption to protect personal and payment data. We will not store or keep any credit card information.
Where can I have my product delivered?
Nuance District offers delivery to anywhere in the United States. To find out more information about placing an international order, please contact our sales team at sales@nuancedistrict.com.
Exchange, Return, and Cancellation Policy:
Refunds and exchanges are only applicable to defective goods.
Please contact customer service if you are experiencing this. All other sales are final.
Please contact customer service if you are experiencing this. All other sales are final.
For all other questions or concerns, please contact customer service. You will receive a response within 24-48 hours on business days.